Refund policy
Return and Exchange Policy
At VOR, we strive to provide you with the best shopping experience. We understand that sometimes, things may not go as planned. Below, you'll find our policy regarding returns, exchanges, and refunds.
1. Returns for Faulty Items:
If you receive a faulty or damaged item, we apologize for any inconvenience caused. We offer two options:
2. Returns for Change of Mind (No Reason Provided):
We understand that preferences can change. If you have a change of mind and wish to return an item without providing a specific reason, we offer:
Return Eligibility and Conditions:
To be eligible for a return or exchange, please ensure the following:
How to Initiate a Return or Exchange:
Return Shipping:
Processing Time:
We will process your return or exchange within 7-10 business days of receiving the item at our facility.
Contact Us:
If you have any questions or need assistance with your return or exchange, please don't hesitate to contact our customer support team at support@vordesign.com. We're here to help make your experience with VOR as smooth as possible.
At VOR, we strive to provide you with the best shopping experience. We understand that sometimes, things may not go as planned. Below, you'll find our policy regarding returns, exchanges, and refunds.
1. Returns for Faulty Items:
If you receive a faulty or damaged item, we apologize for any inconvenience caused. We offer two options:
- Exchange: You can request an exchange for the same item, provided it's available in stock.
- Refund: If the item is out of stock or you prefer a refund, we will process the full amount to your original payment method.
2. Returns for Change of Mind (No Reason Provided):
We understand that preferences can change. If you have a change of mind and wish to return an item without providing a specific reason, we offer:
- Store Credit: We will provide you with store credit for the full purchase amount, which you can use for future purchases on our website.
Return Eligibility and Conditions:
To be eligible for a return or exchange, please ensure the following:
- The item is in its original packaging.
- The item is in unused and unworn condition.
- You initiate the return or exchange within 14 days of receiving the item.
How to Initiate a Return or Exchange:
- Contact our customer support team at support@vordesign.com with your order number and details of the item you wish to return or exchange.
- Our team will provide you with a Return Authorization (RA) number and instructions on how to proceed.
- Pack the item securely, including all original packaging and documents, and clearly mark the RA number on the package.
- Send the item to the address provided in the instructions.
Return Shipping:
- For faulty items, we will cover the return shipping costs.
- For change of mind returns, you are responsible for the return shipping costs.
Processing Time:
We will process your return or exchange within 7-10 business days of receiving the item at our facility.
Contact Us:
If you have any questions or need assistance with your return or exchange, please don't hesitate to contact our customer support team at support@vordesign.com. We're here to help make your experience with VOR as smooth as possible.