FAQ

1. What is 925 Sterling Silver?

925 Sterling Silver is a high-quality silver alloy composed of 92.5% pure silver and 7.5% other metals, typically copper. This combination enhances durability while maintaining the brilliant appearance of silver.

2. Is 925 Sterling Silver Hypoallergenic?

Yes, 925 Sterling Silver is generally hypoallergenic, making it suitable for most people with sensitive skin. However, some individuals may still experience allergies, so it's essential to monitor your skin's reaction.

3. How Do I Care for My 925 Sterling Silver Ring?

To maintain its luster, regularly clean your silver ring with a soft cloth to remove dirt and oils. Store it in an airtight container or in our VOR drawstring pouch to prevent tarnishing and avoid exposing it to harsh chemicals or extreme temperatures.

4. Will My 925 Sterling Silver Ring Tarnish?

Over time, sterling silver may naturally tarnish due to exposure to air and moisture. This can be easily remedied with gentle polishing using a silver cloth or a specialized silver cleaner.

5. Can I Shower or Swim with My 925 Sterling Silver Ring?

While sterling silver is water-resistant, we recommend removing your ring before swimming or bathing to prevent prolonged exposure to chlorine and chemicals, which may cause tarnishing.

6. Can I Get My 925 Sterling Silver Ring Resized?

Yes, many 925 Sterling Silver rings can be resized. If you would like to request for true to size rings or resize your current ring, please contact us directly via email at support@vordesign.com indicating your order number and ring size. Further instructions will be provided after.

Please note that this service will bear an additional cost of $20 (SGD).

7. How Can I Determine My Ring Size?

Visit our sizing guide on our website for detailed instructions on finding your accurate ring size. You can also visit a local jeweler for a professional measurement.

8. Do You Offer Customization for 925 Sterling Silver Rings?

Yes, we offer customization services for our 925 Sterling Silver rings. Contact our support team at support@vordesign.com to discuss your personalized design ideas.

9. What is Your Return and Exchange Policy for 925 Sterling Silver Rings?

Please refer to our Return and Exchange Policy page on our website for detailed information about our policies and procedures.

10. How Can I Contact Your Customer Support?

For any additional questions, concerns, or assistance, please email our customer support team at support@vordesign.com.