SHIPPING POLICY

SHIPPING
We ship worldwide with FedEx, JANIO & J&T Express for the fastest & most reliable service. Please see our shipping rates below.

SINGAPORE
J&T Express (1-3 Business Days) - Free

MALAYSIA
JANIO (3-6 Business Days) - $4

INDONESIA
JANIO (5-7 Business Days) - $7

TAIWAN
JANIO (5-7 Business Days) - $10

PHILIPPINES, HONG KONG, THAILAND, VIETNAM, SOUTH KOREA, NEW ZEALAND
JANIO (5-7 Business Days) - $14

AUSTRALIA, INDIA, CHINA, BRUNEI
FedEx International Priority® / J&T Express (4-11 Business Days) - $17

UK, CANADA, EUROPE
FedEx International Priority® (4-6 Business Days) - $35

USA
FedEx International Priority® (4-6 Business Days) - $35

ROW
FedEx International Priority® (4-6 Business Days) - $40

FREE INTERNATIONAL SHIPPING FOR ALL ORDERS ABOVE $250

*Shipping prices are reflected in Singapore dollar (SGD)

*For Singapore orders, please note orders placed after 4pm SGT won't be shipped until the following business day.

*For International orders, please allow 1-7 business days for your order(s) to be processed.

TRACKING YOUR PARCEL
All orders are tracked. Once your order has been processed, an email will be sent containing tracking information & details. If you do not receive any, please contact us at support@vordesign.com.

IMPORT CHARGES
International orders may be subjected to pay for custom duties in addition to shipping costs. Please note that the customer will always be responsible for paying any import bills they may receive.

We will not be liable to make payment on behalf of our customers as of this moment — rest assured that we are working towards it as we aim to subsidise custom duties on behalf of our customers to ensure a smoother purchase process.

When importing items outside of Singapore, this will always incur a customs inspection which we always provide the correct paperwork for. We cannot be held responsible for how long it takes your order to pass through customs.

UNDELIVERED ITEMS
In the event that your order cannot be delivered, due to incorrect information or missed deliveries, these orders will be returned to us at the courier services discretion. Once your order has been returned to us you will be contacted. Customers are responsible for any additional shipping charges for redelivery.

RETURNS & EXCHANGE
We sincerely hope you are satisfied with your purchase. For our full Return and Exchange Policy, please click here.